Terms & Conditions

General Information

Reception Hours:

Reception hours are 9.00 am – 5.00 pm Monday to Saturday. Sunday, 9 am to 1 pm.

Guests arriving outside these times, please contact reception during reception hours to make alternative arrangements for key collection and check-in.

Check-In/Check-out:

Check-in time – 2 pm (we do try to accommodate early check-in requests where possible)

Check out – 10 am (late check-out fees may apply)

General:

Although every effort will be taken to accommodate our customer’s requirements, specific requests cannot be guaranteed.
Bookings are NON-TRANSFERABLE to other persons.
Persons under 18 must be accompanied by a parent or guardian.
All linen is supplied for Units
No-smoking is allowed
As part of our hygiene plan and guest comfort, our rooms receive a FULL service every 3 days, and our additional amenities at the motel allow you to make yourself at home.

Booking terms and conditions:

Once a booking is confirmed, a contract exists with Margaret River Motel, and you accept the terms and conditions of your booking.
Full payment is required to secure your online booking with Margaret River Motel.
A one-night deposit is required when booking directly with the Motel.
Your credit card payment will be processed for the relevant charge. You will receive a confirmation to the email address supplied.

Right of refusal:

Cancellation Policy

Low/ shoulder Season

Booking cancellations must be made more than seven days prior to the arrival date. If cancellation is made within five days, your deposit will be forfeited for a night's stay.
All cancellations must be in writing.
A cancellation fee of $30 applies in every instance to all cancelled confirmed bookings.

Peak Season (Christmas, Easter and Long Weekends)

Booking cancellations must be made more than 14 days before the arrival date. Your deposit will be forfeited if a cancellation is made within 14 days.
All cancellations must be in writing.
A cancellation fee of $30 applies in every instance to all cancelled confirmed bookings.

Refund Policy:

General

All refunds and transfer requests must be in writing.
If a refund is requested due to illness or emergency, proof may be required to enable a refund or balance transfer.
Balance transfers will only be given in certain situations and must be used within six months of the original booking.

No refunds are given for early departures, cancellations or changes once you arrive.